Synthesys is the AI telecommunications platform that replaces human phone reps across sales and customer support with 24/7 revenue-generating voice and phone automation in any language.
Synthesys is an AI telecommunications platform that replaces human phone teams with 24/7 intelligent voice AI to automate unlimited inbound and outbound calls at the same time in 50+ languages.
Synthesys is an AI telecommunications platform that replaces human phone teams with 24/7 intelligent voice AI to automate unlimited inbound and outbound calls at the same time in 50+ languages.
A Message From Our Founder
Synthesys is built on the global, industry-leading conversational intelligence platforms
Global Reach,
Native Precision.
Synthesys is fluent in all major languages, enabling seamless and nautral communication worldwide. Whether it's English, Spanish, Arabic, German, or even Icelandic, Synthesys adapts to your customers' language needs flawlessly and intuitively.
And over 60 more.
Handle anywhere from 1 to 100,000+ inbound or outbound calls with one phone number, at the same time.
Triple Layered Prompting, So Calls Never Go Off Script.
Synthesys allows for "Triple Layer Prompting" which programs our AI at 3 levels so that calls never go off track, and behavior stays consistent and human-synthetic across every call.
Live Transfers
With Synthesys' unconditional logic, you can calls to your sales, customer service, or other Synthesys AI Agents within seconds.
Customer Segmentation & Tagging
With Synthesys' unconditional logic, you can calls to your sales, customer service, or other Synthesys AI Agents within seconds.
Handle Unlimited FAQ, Sales Objections & Support Secnarios.
With Synthesys' unconditional logic, you can calls to your sales, customer service, or other Synthesys AI Agents within seconds.
Omni-Channel Follow Up
Set and forget omni-channel AI follow up with SMS + Phone calls. Adjust time zone, day of the week, and the time intervals between touch points.
Everything you get with Synthesys
Trusted by Industry Leaders
Synthesys is engineered for enterprise-grade security and advanced conversational handling capable of managing high-stakes workflows like lending qualification, debt collection, payment disputes, sensitive customer service, and regulatory compliance inquiries with clarity and control.
Security & Data Privacy
No training on your data
SAML SSO & SCIM
Dedicated workspace with custom data retention and domain verification
SOC2 type 2 Compliant
Data encryption at rest (AES-256) and in transit (TLS 1.2+)
Granular Admin Controls
Tiered user permissions
Role-based access
Secure session logging
Dedicated Support
Enterprise onboarding & team training
Named account manager
24/7 SLA-based support
Recognitions
"This is the future."
Synthesys is an AI telecommunications platform that replaces human phone teams with 24/7 intelligent voice AI to automate unlimited inbound and outbound calls at the same time in 50+ languages.
New software shouldn't take a year to implement.
Here's what you can get done with Synthesys in just 30 days.
Three* ways we save your company both time and money.
*there are many, many, more, but we thought we'd ease you into it.
Close More Deals, Faster
Synthesys responds to every lead in !10 seconds and follows up relentlessly by phone and SMS, so no opportunity slips through the cracks.
Eliminate Call Center Overhead
Replace hourly phone reps with 24/7 AI voice systems that handle sales, support, and scheduling — with zero training, turnover, or downtime.
Automate Thousands of Hours of Manual Phone Work
Tasks that used to take reps all day - follow-ups, reactivations, confirmations - now happen instantly, hands-free, and at virtually infinite scale.
Frequently Asked Questions
Still have a question?
Get in touch and let's discuss it.
Savings, automated.
Save an average of 37%1 by spending less time and money across your entire business
Time savings for everyone
Let Synthesys automate call handling, intelligently route inquiries, and eliminate repetitive phone tasks - giving your team valuable hours back to focus on strategic work that drives your business forward.
Synthesys integrates with GoHighLevel, HubSpot, Salesforce, Close.io and more to sync customer data, pull in custom fields, and support global multi-entities. Replace and automate sales, customer support, and follow up by using Synthesys.
Pricing Calculator
Adjust your call volume, average handle time, and number of employees to see real time cost savings with Synthesys.
Businesses have saved over 10M hours on Synthesys
Employee time savings Let Synthesys handle cold-calling and meeting bookings so your reps focus on closing deals.
Support time savings Turn inbound customer inquiries into instant, 24/7 self-service conversations, no more waiting.
Leadership time savings Real-time dashboards and call summaries so you spend less time managing.
“Synthesys enabled us to reactivate over 69,000 dormant leads efficiently, increasing our active sales pipeline by 60% and directly generating an additional $8 million in pipeline value within the first 90 days of onboarding alone.”
Maria Chung, VP of Orion Financial
“Across the company, we’re saving nearly 400 hours a month collectively just from Ramp effectively killing the need for filling out expense reports as we’d traditionally think of them.”
“We’ve simplified our workflows while improving accuracy, and we are faster in closing with the help of automation. We could not have achieved this without the solutions Ramp brought to the table.”
“90% of transactions are already coded with the right category and location and channel before they ever sync to NetSuite, saving the accounting team from having to go in and manually review every line item.”
See how much Synthesys can save you
Use our calculator to see how much time and money you can save for your business with Synthesys.
Frequently Asked Questions
Still have a question?
Get in touch and let's discuss it.
Time is money. Make more of both.
How Macquarie York Reengaged 69,000 Dormant Leads and
Transformed Its Sales Pipeline with Synthesys
New York | July 27, 2025
How Macquarie York Reengaged 69,000 Dormant Leads and
Transformed Its Sales Pipeline with Synthesys
New York | July 27, 2025
Real Estate
Property Investment & Development
Australia
Real Estate
Property Investment & Development
Australia
Our database was filled with potential, but we lacked the technology to capitalize on these dormant leads efficiently. We needed a solution that could manage high volumes effectively while maintaining our premium client experience.
- Roy Skaf, Founder and CEO, MacQuarie York
"Our database was filled with potential, but we lacked the technology to capitalize on these dormant leads efficiently. We needed a solution that could manage high volumes effectively while maintaining our premium client experience."
- Roy Skaf, Founder and CEO, MacQuarie York
The Challenge
A Dormant Database Created Missed Opportunities and Operational Bottlenecks
The company held over 69,000 dormant leads accumulated across more than a decade, with no efficient way to reengage them.
Manual outbound calling was expensive and too slow to effectively tap into this dormant database.
Without automation, significant market opportunities within this extensive lead archive remained unrealized.
The company held over 69,000 dormant leads accumulated across more than a decade, with no efficient way to reengage them.
Manual outbound calling was resource‑intensive and too slow to effectively tap into this dormant database.
Without automation, significant market opportunities within this extensive lead archive remained unrealized.
Founded in 2008, Macquarie York is a renowned Australian property development and advisory firm with a reputation for premium residential projects, including high‑end estates and coastal properties across Australia’s eastern seaboard. Despite its strong market presence and deep expertise, the company faced a critical challenge: a database of over 69,000 leads accumulated over more than a decade, many of which had gone dormant due to the limitations of manual follow‑ups. The sheer volume of these legacy leads made traditional methods costly, inefficient, and prone to missed opportunities. To unlock the latent value within this expansive database, Macquarie York required a highly scalable, intelligent solution that would enable rapid, personalized re‑engagement — converting dormant prospects into active, revenue‑generating clients.
The Solution
Automated High‑Volume Reengagement and Instant Human Handoff for Maximum Impact
Automated outbound reactivation of over 69,000 dormant leads via Synthesys’ concurrent calling technology.
Real‑time qualification and personalized engagement, converting cold leads into active prospects.
Instant, seamless hand‑off of interested leads to live agents, ensuring quality connections and premium service.
Automated outbound reactivation of over 69,000 dormant leads via Synthesys’ concurrent calling technology.
Real‑time qualification and personalized engagement, converting cold leads into active prospects.
Instant, seamless hand‑off of interested leads to live agents, ensuring quality connections and premium service.
With Synthesys, Macquarie York implemented an automated lead reactivation strategy that leveraged AI‑driven concurrent calling capabilities, making it possible to reengage tens of thousands of dormant prospects simultaneously. The AI conducted real‑time qualification and personalized conversations, surfacing interested leads from within the database and nurturing their interest. Upon qualification, leads were instantly connected to live agents, allowing the sales team to focus exclusively on converting high‑potential opportunities. This approach revitalized a largely untapped database, aligning advanced automation with Macquarie York’s premium service standards and supporting the company’s ambitious growth objectives.
The Impact
Reactivating Dormant Opportunities, Driving Efficiency, and Accelerating Growth
69,000
Dormant Leads Reengaged
Increased
Conversion Rates at Scale
100%
of Interested Prospects Transferred to Live Agents
69,000
Dormant Leads Reengaged
Increased
Conversion Rates at Scale
100%
of Interested Prospects Transferred to Live Agents
With Synthesys, Macquarie York completely transformed its lead database from a dormant archive into a highly active and productive sales funnel. The automated solution reengaged more than 69,000 leads with precision and scale, allowing the company to surface a wave of new opportunities that had been out of reach for years. Real‑time AI‑driven qualification boosted conversion efficiency across the campaign, while seamless transfers ensured that interested prospects were connected instantly with live agents for personalized, premium service. The result was a sharp increase in conversion efficiency, a more productive sales team, and an operational model designed to support long‑term growth.
“Synthesys provided us with a scalable, efficient solution to unlock our database’s full potential. Our sales team is now free to focus on building relationships and closing deals, confident in the knowledge that no opportunity is left behind.”
- Roy Skaf, Founder & CEO, Macquarie York
How Synthesys can help your Business
Simplify your workflow, and deliver exceptional service
AI Voice Agents
Real-time inbound and outbound calling
Schedules, Confirms, and Reschedules appointments
AI Call Summary
Logs and records all calls, messages, and performance data
Provides summary for efficiency, management, and training use
Live Transfers
Transfers calls to real staff based on live criteria
Call transfer to other Synthesys AI agent that can provide resolution
Follow Ups
Follows up to outbound leads infinitely
Automates failed payment outreach and review collection
Integrations
CRM, POS, and Backend Integration
SMS & Calendar booking automations
Voice Cloning
AI voices that are indistinguishable from humans.
Communicates across any language
Synthesys speaks over 90 languages
Synthesys is fluent in all major languages, enabling seamless and natural communication worldwide. Whether it's English,Spanish, Arabic, German or even Icelandic, Synthesys adapts to your customers' language needs flawlessly and intuitively.
Synthesys speaks over 90 languages
Integrate your existing tech stack to Synthesys
Seamlessly connect with your existing tools to streamline workflows and boost productivity. No need to change your current set up.
All that with Enterprise Level Security and Support
Synthesys is built to power sensitive, high-stakes workflows with clarity, control, and compliance.
Security and Data Privacy
No training on your data
SAML SSO & SCIM
Dedicated workspace with custom data retention and domain verification
SOC2 type 2 Compliance
Data encryption at rest (AES-256) and in transit (TLS 1.2+)
Administrative Controls
Fine-grained control over access and features
Insights into user adoption, engagement, and behavior
Dedicated account team and enhanced support
Tailored onboarding and live trainings
Consolidated invoicing
Sythesys is built on global, industry-leading conversational intelligence platforms
Ready to Build Your AI Communication Infrastructure with Synthesys?
Get in Touch
David Rieneke
Founder & Managing Director, Synthesys
Integrate your existing tech stack to Synthesys
Seamlessly connect with your existing tools to streamline workflows and boost productivity. No need to change your current set up.
Sythesys is built on global, industry-leading conversational intelligence platforms
Ready to Build Your AI Communication Infrastructure with Synthesys?
Get in Touch
David Rieneke
Founder & Managing Director, Synthesys
Get A Demo
Reserve a time to see Synthesys in action and discover how it will transform your business.
10,000+
Concurrency Capacity
<500ms
Latency
58%
Average Cost Savings
99.9%
Uptime
Frequently Asked Questions
Still have a question?
Get in touch and let's discuss it.
Every Phone Call Is
An Opportunity.
And every second a human pauses, stutters, misspeaks, and forgets - that opportunity is lost forever.We believe in ruthless efficiency.
Because efficiency puts money in the bank.We didn’t build Synthesys to just make work easier.
We built it to make low-skilled human labor obsolete.This isn’t automation.
This is replacement.And yes, the world will call it "dystopian."Some will say it’s dangerous.
Some will say it’s unfair.They said the same about the printing press.
The assembly line.
The atom bomb.
The internet.The future won't remember the losers.
Because history is written by the victors.You don't have to believe in Synthesys. But your competitors will.When it helps close a deal your sales rep missed...
When it replaces 60% of your customer support staff...
When it allows you to call 100,000+ leads and customers in one hour...
And condenses hundreds of thousands of hours of work into ruthlessly efficient automations?You'll understand what Synthesys truly is.Not an AI assistant.
Not a chatbot.
Not an "AI voice agent."It's a license to print money in the same way James Bond has a license to kill.It doesn't care if the customer is angry.
It doesn't care what time it is.
It doesn't care about quotas, mental health days, or taking little Jimmy to school.
It doesn't complain.
It doesn't forget.
It doesn't stop.It works 24/7, 365... forever.The only question is...Are you going to capture the opportunity? Or let it slip?
Welcome to the Future of Telecommuncations.Welcome to Synthesys.
Privacy Policy
Last Updated: March 13, 2025
Protecting your private information is our priority. This Statement of Privacy applies to Synthesys, and Synthesys LLC FZ. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Synthesys Include www.synthesys.app and Synthesys. The Synthesys application is an AI Telecommunications Platform + Voice AI Agent Creation platform. By using the Synthesys application, you consent to the data practices described in this statement.
Collection of your Personal Information
We collect several different types of data for various purposes, primarily to provide and improve our Services. These data include:
1. Personal Data
In order to better provide you with products and services offered, Synthesys may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). These may include, but are not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Please note that we do not collect any personal information about you unless you voluntarily provide it to us. To this end, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us, and sending you newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
2. Usage Data
Additionally, whether you visit our service or use a mobile device to access it, we might gather data from your browser ("Usage Data"). This Usage Data may contain information like the Internet Protocol address (IP address) of your computer, the type and version of your browser, the pages you visit on our service, the time and date of your visit, the amount of time you spend on those pages, unique device identifiers, and other diagnostic data. The information that may be included in this usage data when you use a mobile device to access the service includes the kind of mobile device you use, its unique ID, its IP address, its operating system, the kind of mobile Internet browser you use, and other diagnostic data.
3. Location Data
If you grant us permission to do so, we may use and keep track of your location data ("Location Data"). We utilize your information to offer features, enhance, and personalize our service.
Whenever you use our Service, you have the option to enable or disable location services using your device's settings.
4. Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
5. Use of Data
Synthesys LLC FZ uses the collected data to:
Fulfill the purpose for which you provide it;
Provide and maintain our Service;
Notify you about changes to our Service;
Allow you to participate in interactive features of our Service when you choose to do so;
Provide customer support;
Gather analysis or valuable information so that we can improve our Service;
Monitor the usage of our Service;
Detect, prevent, and address technical issues;
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
Provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
Provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information;
In any other way we may describe when you provide the information;
For any other purpose with your consent.
6. Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Please be aware that if you choose to give us information while you are not in the US, the data—including Personal Data—will be transferred to and processed in the US. Your agreement to the transfer is shown by your acceptance of this Privacy Policy and your submission of such information. Synthesys LLC FZ. will take all reasonably required actions to guarantee that your data is handled securely and in compliance with this privacy policy. Your personal data will not be transferred to another organization or nation unless sufficient safeguards, such as those pertaining to the security of your data and other personal information, are in place.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
fif required to do so by law or in response to valid requests by public authorities.
where we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
We may disclose your information also:
to our subsidiaries and affiliates;
to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the information;
with your consent in any other cases;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Security of Data
While recognizing the importance of securing your data, we understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Nevertheless, we will strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.
10. E-mail Communications
From time to time, Synthesys may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Synthesys or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Synthesys, you may opt out of such communications by clicking "unsubscribe".
Your Data Protection Rights Under Various Laws
1. General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR (See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj).
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data, and if you wish to be informed on what Personal Data we hold about you and you want same to be removed from our systems, please email us at [email protected]
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete your data on our site;
The right to rectify your information if that information is inaccurate or incomplete;
The right to object to the processing of your Personal Data;
the right to request that the processing of your personal information is restricted;
The right to request and be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
The right to withdraw consent at any time where your consent is required to process any of your personal information;
Please note that we may ask you to verify your identity before responding to such requests as we may not be able to provide Service without some necessary data.You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
2. California Privacy Protection Act (CalOPPA)
According to CalOPPA, we agree to the following:
Users can visit our site anonymously;
Our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
Users will be notified of any privacy policy changes on our Privacy Policy Page;
Users can change their personal information by emailing us at [email protected]
Our Policy on “Do Not Track” Signals:When a "Do Not Track" browser feature is enabled, we respect the signals and don't track, install cookies, or employ advertising. You can tell websites that you do not want to be tracked by using the Do Not Track option on your web browser. Go to your browser's Preferences or Settings page to enable or disable Do Not Track.
3. California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:What personal information we have about you. If you make this request, we will return to you:
The categories of personal information we have collected about you.
The categories of sources from which we collect your personal information.
The business or commercial purpose for collecting or selling your personal information.
The categories of third parties with whom we share personal information.
The specific pieces of personal information we have collected about you.
A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.To delete your personal information: If you make this request, we shall remove from our records any personal information we have on file as of the request date and instruct any service providers to follow suit. De-identification of the information can sometimes be used to achieve deletion. However, you might not be able to utilize some features that depend on your personal information to work if you decide to remove it.To stop selling your personal information: Your personal information is never sold to other parties for profit. However, in certain situations, a non-monetary transfer of personal data to a third party or another member of our family of businesses can be regarded by California law as a "sale."We shall cease transferring your personal data if you request that we no longer sell it. If you live in California and would like to request that your personal information not be sold, send an email to [email protected] with the subject "Do Not Sell My Personal Information".Please be aware that requesting that we remove or cease selling your data may have an effect on how you interact with us and may prevent you from taking advantage of membership services or certain programs that depend on the use of your personal data. However, we would never treat you unfairly just because you're exercising your rights.To exercise your California data protection rights described above, please send your request(s) to [email protected].Your data protection rights, described above, are covered by the CCPA. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
You can request an up-to-date list of third-party Service Providers by emailing us at [email protected]We provide a non-comprehensive list of our Service Providers below.
1. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Cloudflare Analytics: Cloudflare analytics is a web analytics service operated by Cloudflare Inc. Read the Privacy Policy here: https://www.cloudflare.com/privacypolicy/
Segment.io: Segment.io is a web traffic analysis tool. Read the Privacy Policy for Segment.io here: https://segment.com/legal/privacy/
2. CI/CD Tools
GitHub: GitHub is provided by GitHub, Inc. GitHub is a development platform to host and review code, manage projects, and build software. For more information on what data GitHub collects and how the protection of the data is ensured, please visit GitHub Privacy Policy page: https://help.github.com/en/articles/github-privacy-statement/.
3. Payments
We provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors). The payment processors we work with are:
Stripe: Their Privacy Policy can be viewed at: https://stripe.com/us/privacy/
Whop: Their Privacy Policy can be viewed at: https://whop.com/privacy/
Use of Your Personal Information
Synthesys collects and uses your personal information to operate and deliver the services you have requested. Synthesys may also use your personally identifiable information to inform you of other products or services available from Synthesys and its affiliates.
Sharing Information with Third Parties
Synthesys does not sell, rent, or lease its customer lists to third parties. Synthesys may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Synthesys, and they are required to maintain the confidentiality of your information.Synthesys may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Synthesys or the site; (b) protect and defend the rights or property of Synthesys; and/or (c) act under exigent circumstances to protect the personal safety of users of Synthesys, or the public.
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Changes to this Statement
Synthesys reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Synthesys welcomes your questions or comments regarding this Statement of Privacy. If you believe that Synthesys has not adhered to this Statement, please contact Synthesys at:Synthesys LLC-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAEEmail Address: [email protected]
Telephone number:+971 52 363 1275
Terms & Conditions
Last Updated: March 13, 2025
THIS AGREEMENT CONTAINS BINDING CLASS ACTION AND JURY TRIAL WAIVER CLAUSES IN SECTION 9 BELOW THAT ARE APPLICABLE TO YOU AND US.
These Terms of Service (“Terms,” “Agreement”) are an agreement between Synthesys LLC FZ. (“Synthesys,” “We,” “us”) and the person (natural or legal) (“You,” “Customer”) and govern Your use of the www.synthesys.app website (“Site”), as well as Synthesys professional and enterprise services (“Services”). Your use of the Site and Services is conditioned on Your acceptance without modification of the terms, conditions, and notices contained herein, including but not limited to Synthesys LLC FZ's Privacy Policy (the “Privacy Policy”), as amended from time to time.If You are accessing or using the Site or the Services on behalf of Your company, You certify that You have the authority to accept this Agreement on behalf of it. By signing up, accessing, or using the Site or the Services, You acknowledge Your acceptance of this Agreement and consent to be bound by its terms and conditions. Violations of these Terms may result in termination of Service and legal action against You.Do not use the Site or the Services if You do not agree to the Terms or if Your jurisdiction will not honor them. Persons under the age of 13 are not authorized to use the Site.
1. Our Services
1.1. Cloud Service: Synthesys is a Site that enables You to build call operation AI Agents. Our service includes a versatile API for anyone building an AI for voice interactions, number provisioning, call handling, and a dashboard for customization and integration, such as customer service, outbound sales calls, information gathering and survey.1.2. Professional Services: Beyond the standard technical support, Synthesys offers customized professional services which include personalized consultations, advanced implementation assistance, optimization strategies, and more, tailored to Your specific needs. Please contact us at https://synthesys.app/ with any questions or requests, and a member of our team will help You choose the services and solutions that will be most suitable to meet Your needs.
2. Payment Terms
2.1. PaymentThe information about Synthesys’s service plans is posted on https://www.synthesys.app/#pricing. Services are charged on a monthly basis (“Subscription Period”). Upon signing up, You will provide Synthesys with a valid credit card number and billing information. You authorize Synthesys to charge and/or place a hold on Your credit card with respect to any unpaid charges related to the Services. You authorize the issuer of the credit card to pay the monthly charges (including without limitation all Taxes applicable to Your Service charges) without requiring a signed receipt, and You agree that Your acceptance of these Terms is authorization to the issuer of the credit card to pay all such amounts.2.2. SubscriptionIf you wish to cancel the service, you must delete your workspace or remove all subscription-based items (e.g., phone numbers) before the end of the current Subscription Period. Failure to do so will result in the automatic renewal of the subscription items for the next Subscription Period, and you will be responsible for the applicable fees.2.3 Automatic PaymentYou authorize Synthesys and/or any other company acting as billing agent for Synthesys to charge Your credit card at the end of the month , and to continue to attempt to charge and/or, if We so elect, place holds with respect to all sums described herein, or any portion thereof, to Your credit card until such amounts are paid in full, subject to Synthesys’s rights of suspension and termination and other remedies for non-payment set forth herein. Notwithstanding the foregoing, Synthesys is under no obligation to continue attempting to charge Your credit card before exercising any other remedies hereunder.2.4 Credit Card on FileYou will provide Synthesys with updated credit card information upon Synthesys’s request and any time the information You previously provided is no longer valid. You are solely responsible for maintaining and updating the credit card information. Synthesys is not liable for any penalties or administrative fees assessed by Your card issuer for insufficient funds or other charges incurred by You as a result of such attempts to charge and/or place holds on Your credit card. If You mistakenly provide a debit card number instead of a credit card number, You authorize all charges described herein to be applied to such debit card unless and until You provide a credit card number.2.5 BillingWe elect to issue You an invoice, We may do so in any format as We determine from time to time. If You request an invoice or additional copies of any invoice(s), or detailed information about Your usage of Services, additional charges may apply as We may establish from time to time. Our decision to issue invoices shall not limit Our rights hereunder to automatically charge Your credit card on file on the date specified in Section 2.4.2.6 Late Payment FeeGrace Period: If the automatic payment method fails, You will be issued an invoice with a 14-day due date. If the invoice remains unpaid by the due date, a 7-day grace period will be provided. Synthesys reserves the right to suspend or stop services automatically if the payment is not received within this grace period. You agree that for amounts not paid by the due date, We may charge, and You agree to pay, a late payment fee equal to the lesser of 10% of the past due amounts or the maximum allowed by law. In the event You fail to pay billed charges when due and it becomes necessary for us to refer Your account(s) to a third party for collection, or We resort to any other remedy available to Us to collect any amounts that You owe, You will be liable for all costs associated with Our collection efforts, including without limitation, attorneys’ fees and court costs.2.7 Service ChangesSynthesys may change the rates at any time by posting such change at https://www.synthesys.app/#pricingThe new rate will apply to Your next billing cycle, as the case may be after the new rates have been published. Please check the latest rates before You use the applicable Service. If You do not accept the new rates, do not use the Service.
3. Acceptable Use Policy
3.1 In GeneralSynthesys’s Acceptable Use Policy constitutes an integral part of these Terms and is designed to prevent fraud and abuse of the Services and facilitate compliance with applicable laws among our Customers. Our goal is to protect the integrity of all related systems for the benefit of all customers and partners and prevent any illegal conduct with the use of our Services and systems. Any use of the Services or any other action that disrupts the integrity of any Synthesys system or service and/or any vendor system or service, whether directly or indirectly, is strictly prohibited and could result in immediate termination of the Services.You agree that you will not use the Services in ways that violate laws, infringe the rights of others, or interfere with the users or equipment of the Services. You shall use the Services only for lawful purposes. Synthesys reserves the right to immediately terminate your Services if, in our sole and absolute discretion, Synthesys determines that you have used the Services for an unlawful purpose, including, but not limited to, violating Synthesys’s Know-Your Customer requirements.
You shall not use the Services in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, or constitutes any similar behavior.3.2 Telemarketing ComplianceYou must not use the Services in violation of the applicable laws governing the making and sending of calls and text messages. Relevant laws and regulations include, but are not limited to, the Telemarketing and Consumer Fraud and Abuse Prevention Act, the Telephone Consumer Protection Act (TCPA), and the rules promulgated by the Federal Communications Commission pursuant to the TCPA, the Federal Trade Commission (FTC) Act, the FTC’s Telemarketing Sales Rule (TSR) and the Do-Not-Call (DNC) registry, state telemarketing laws and federal and state anti-wiretapping or eavesdropping laws.
Among other things, these laws and regulations may:
Require you to obtain the prior express consent for auto-dialed or prerecorded calls or texts sent or made from the called party;
Require documentation or other support of such consent (which may be required in writing for certain types of calls);
Prohibit altering the caller ID information transmitted with a call or text with the intent to defraud, cause harm, or wrongfully obtain anything of value;
Require you to include an automated interactive telemarketing opt-out mechanism available at the outset of the message for prerecorded messages;
Require you to include a disclosure of AI voice use at the beginning of the call;
Require you to notify parties to the call that their call is being recorded, and, in some cases, seek prior express consent to the call recording and disclose the use of third-party vendors for call analytics;
Prohibit making certain types of calls before 8 a.m. or after 9 p.m. at the called party's location; and
Prohibit calling a number on the national, state, or organization-specific do-not-call registry.
If consumer consent is required under the applicable laws to place calls using Synthesys’s technology, Customer is required to document proof of the required level of consent of each consumer who the Customer contacts. Such documentation must be preserved for at least the minimum amount of time prescribed by the applicable law, but in any case, it must be maintained for no less than five years. Synthesys retains the right to audit Your use of our Services to ensure Your compliance with the applicable laws. Customers using AI voice for outbound calls must ensure their systems are programmed to scrub phone numbers against the applicable (federal, state, and Customer-specific) Do-Not-Call (DNC) lists regularly and in no event less frequently than every 31 days.3.3 Fraud Prevention and Rights of PublicityYou shall not use our Services to offer or otherwise make fraudulent goods, services, schemes, or promotions available to others, including make-money-fast schemes, Ponzi and pyramid schemes, or for phishing, pharming, harvesting, or similar deceptive practices.
Providing altered, deceptive, or false information about the sender's identity or a call's origin is expressly prohibited.You shall only use the AI voices you have the rights to use under the applicable laws and licenses. You must not use the voices of real people (or deceptively similar voices) without their consent, and you must not use real people’s voices (or deceptively similar voices) for any purpose the relevant person has not authorized.
4. Indemnification
You agree to indemnify, defend and hold harmless Synthesys, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of Your use of or inability to use the Site or services, any user postings made by You, Your violation of any terms of this Agreement or Your violation of any rights of a third party, or Your violation of any applicable laws, rules or regulations. Synthesys reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will fully cooperate with Synthesys in asserting any available defenses.
5. WARRANTY DISCLAIMER
THE SERVICES PROVIDED HEREUNDER ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND Synthesys MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY SIMILAR WARRANTY WHETHER SAID WARRANTY ARISES UNDER PROVISIONS OF ANY LAW OF THE UNITED STATES OR ANY STATE THEREOF. Synthesys MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICES ARE FREE OF RIGHTFUL CLAIMS OF ANY THIRD PARTY FOR INFRINGEMENT OF PROPRIETARY RIGHTS. THE ENTIRE RISK ASSOCIATED WITH THE SERVICES ' USE SHALL BE BORNE SOLELY BY CUSTOMER. Synthesys MAKES NO WARRANTY THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, AND ERROR-FREE, OR THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED. Synthesys IS NOT RESPONSIBLE FOR MESSAGES OR INFORMATION LOST OR MISDIRECTED DUE TO INTERRUPTIONS OR FLUCTUATIONS IN THE SERVICES OR THE INTERNET IN GENERAL. Synthesys DOES NOT WARRANT THE ACCURACY OR RELIABILITY OF THE RESULTS OBTAINED THROUGH THE USE OF THE SERVICES OR ANY DATA OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED OR ACQUIRED THROUGH THE USE OF THE SERVICES. CUSTOMER ACKNOWLEDGES THAT ANY DATA OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED OR ACQUIRED THROUGH THE USE OF THE SERVICES ARE AT CUSTOMER’S SOLE RISK AND DISCRETION, AND Synthesys WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER OR CUSTOMER 'S PROPERTY. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMERS FROM Synthesys, ITS EMPLOYEES, OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS. SOME JURISDICTIONS DO NOT PERMIT THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, SO CERTAIN OF THE FOREGOING DISCLAIMERS MAY NOT APPLY TO CUSTOMER.
6. LIMITATION OF LIABILITY
SYNTHESYS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SOME COUNTRIES AND STATES DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE TERMS ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THAT CASE, THESE TERMS ONLY LIMIT OUR RESPONSIBILITIES TO THE MAXIMUM EXTENT PERMISSIBLE IN YOUR COUNTRY OF RESIDENCE.
7. Intellectual Property Rights
7.1 In General
All rights, title, and interests in the Service, Site, and any content contained herein are the exclusive property of Synthesys, except as otherwise stated. The Service is for Your legitimate business use only. Synthesys and its licensors own this entire website, including the names, logos, trademarks, service marks (collectively, the “Marks”), and any related or underlying technology, except User Content. The Site's content may also be covered by applicable copyright or other intellectual property laws and treaties. Without the prior written consent of Synthesys LLC FZ., You are not permitted to make use of any of its Marks.
7.2 Limited License
Subject to Your compliance with these Terms, Synthesys grants You a limited, non-exclusive, non-transferable, and revocable license to access and use the Service and the Sire for Your personal or internal business purposes. This license does not include any right to:
Modify, adapt, or hack the Service
Reverse engineer, decompile or disassemble the Service
Sublicense, sell, rent, lease, transfer, assign, or distribute the Service
Create derivative works based on the Service.
7.3 User-Generated ContentYou retain ownership of any content You submit, upload, or provide to the Site or Service, including software, text, audio, video, images, user-generated content, reviews, testimonials, forum posts, and social media posts (“User Content”). By submitting User Content, You grant Synthesys a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with the Service.7.4 AI-Generated ContentThe ownership and intellectual property rights to any AI-generated content offered by Synthesys in the provision of Services (“AI-Generated Content”) are subject to the following terms.
Synthesys or its licensors retain ownership of the underlying AI models and algorithms used to generate the AI-Generated Content. You are granted a license to use the AI-Generated Content for Your personal or internal business purposes, subject to the restrictions outlined in these Terms.
Synthesys does not claim ownership of ideas or information You provide as inputs for the creation of AI-Generated Content.7.5 FeedbackIf You provide Synthesys with any feedback, suggestions, or ideas regarding the Service or the Site (“Feedback”), You grant Synthesys a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to compensate You.7.6 Third-Party Intellectual PropertyThe Service may incorporate third-party intellectual property. Synthesys does not claim ownership of such third-party content, and You agree to comply with any applicable third-party terms and conditions.7.7 TrademarksAll trademarks, service marks, and trade names used on or in connection with the Service are the property of their respective owners. You may not use any trademarks, service marks, or trade names appearing on the Service or the Site without the owner’s prior written consent.You grant Synthesys the right to identify You as a user of the Service or Site, using Your Marks on Synthesys’s Site and in its marketing materials. For the duration of the Agreement, You grant Synthesys a non-exclusive, royalty-free license to use Your Marks in connection with any marketing, promotion, or advertising of Synthesys or the Service/ Sites.
8. Call Recording and Third-Party Vendors
If you do not opt-out of recording, You give Synthesys permission to record calls made using the Service and Sites and process communication data (“Communications”) and User Content for offering AI-powered analytics and the development, training, and improvement of artificial intelligence and machine learning models that are included in the Service and Site . However, before being used for these purposes, the data will be de-identified and aggregated using commercially reasonable industry-standard technologies. Nothing in this section shall lessen or restrict your obligations under the applicable laws, as described in Section 3.
9. DMCA Policy
Synthesys respects the intellectual property rights of others and expects users of the Site to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If You believe that Your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information:
A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material
Your contact information, including Your address, telephone number, and an email address
A statement by You that You have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
A statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the copyright owner
10. Modifications to Terms
Synthesys reserves the right to modify these Terms at any time in its sole discretion. Updated versions of the Terms will be posted on the Website and are effective immediately. Your continued use of the Website after any such changes constitutes Your acceptance of the new Terms. The most current version of the Terms will supersede all previous versions. Synthesys encourages You to periodically review the Terms to stay informed of our updates.
11. Dispute Resolution
11.1 Pre-Dispute Resolution ProcedurePrior to initiating any formal legal proceedings, the parties agree to engage in good-faith efforts to resolve any dispute, controversy, or claim arising out of or relating to this Agreement. The aggrieved party must first provide written notice to the other party describing the nature of the dispute in reasonable detail, including the factual and legal basis of the claim and the relief sought. This notice must be delivered to the address provided in Section 9.8. Upon receipt of such notice, the parties shall engage in sincere efforts to resolve the dispute within sixty (60) calendar days. Only after the expiration of this period without resolution may either party proceed with formal dispute resolution as set forth below.If Partner fails to remit any amounts due and payable under this Agreement, Synthesys reserves the right to assign the outstanding debt to a licensed collections agency or initiate legal action for the sole purpose of recovering such past-due amounts, along with any accrued interest or costs of collection, to the maximum extent permitted under applicable law.11.2 Class Action WaiverEach party expressly agrees that all claims brought against the other shall be initiated solely in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. To the fullest extent permitted by applicable law, the parties irrevocably waive any right to participate in or initiate any class action or class-wide arbitration. If a competent court or tribunal determines that this class action waiver is unenforceable in any particular case, then this provision shall be severed with respect to that proceeding only, and all other provisions shall remain in full force and effect.11.3 Waiver of Jury TrialTo the extent permitted by applicable law, the parties knowingly, voluntarily, and irrevocably waive any right to a trial by jury in any proceeding arising out of or relating to this Agreement or the transactions contemplated herein. This waiver applies to both contractual and non-contractual claims.11.4 Governing LawThis Agreement and any dispute arising out of or in connection with it shall be governed by, interpreted under, and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.11.5 Exclusive JurisdictionSubject to Section 11.1, any legal proceedings arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, United Arab Emirates. Each party irrevocably consents to the exclusive jurisdiction of such courts.11.6 VenueThe proper and exclusive venue for any legal or equitable action brought in connection with this Agreement shall be the courts located in Dubai, and each party waives any right to assert that such forum is not convenient or otherwise improper.11.7 Consent to Jurisdiction and Waiver of ObjectionsEach party irrevocably submits to the personal and subject-matter jurisdiction of the courts of Dubai and waives any and all objections to such jurisdiction or venue, including objections based on forum non conveniens, lack of personal jurisdiction, or improper venue.
12. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
13. Assignment
You may not transfer or assign this Agreement or any of Your rights or obligations under it, by operation of law or otherwise, without our prior written consent. We may transfer or assign all or part of this Agreement or Your debts to us without notice. Upon our transfer or assignment of this Agreement, Synthesys shall be released from all liability with respect to this Agreement.
14. Force Majeure
Neither party shall be liable for any default or delay in the performance of its obligations hereunder (excluding any payment obligations) if and to the extent that such default or delay arises out of causes beyond their reasonable control, including, without limitation, acts of God, including weather-related phenomenon, earthquakes, and floods; fires; acts of war or terrorism; civil disorders, including riots, rebellions, and insurrections; labor disputes, including strikes, lockouts, and work stoppages; medical emergencies, including pandemics and quarantine restrictions; network problems, including cable cuts, power outages, network failures, and computers viruses; and any other catastrophes, national emergencies, or government orders or acts. The time for any performance required hereunder shall be extended by the delay incurred as a result of such force majeure event, and if either party is unable to perform as a result of such event, it shall act with diligence to correct or mitigate such event.
15. Enforcement and Waiver
Synthesys has the right, but not the obligation, to monitor, investigate, restrict, enforce, bring civil litigation, press charges, or engage in any other self-help regarding any actual, attempted, or suspected violation of this Agreement. Synthesys will determine, in its sole discretion, whether You violated or attempted to violate any of the provisions of this Agreement or the Acceptable Use Policy. If we determine or suspect that You violated or attempted to violate this Agreement, we may terminate, suspend, modify, or limit Your Service. Additionally, we may report actual or suspected criminal offenses to appropriate law enforcement authorities. Synthesys will cooperate with law enforcement investigations where criminal activity is suspected, and You agree to cooperate with any such investigations. Any waiver of or failure to enforce any provision or prohibition in this Agreement in one instance shall not be construed as a waiver of any provision or right in another instance.
16. Contact Us
If You have any questions, concerns, comments, or complaints regarding Your Services, Your bill, or this Agreement, please get in touch with Synthesys LLC-FZ. Customer Service using the following information:Synthesys LLC-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAEEmail Address: [email protected]
Telephone number:+971 52 363 1275
Compliance
Safety, Security, and Compliance
At Synthesys, we deeply understand the importance of privacy and security for your team’s information. We recognize the trust you place in us daily to safeguard your data, and we take this responsibility very seriously. Ensuring the safety and security of your data is not just a policy; it’s a fundamental principle that we live by. This ensures your data remains protected, secure, and confidential within your Synthesys account.
Need More Info or Need BAA?
If you require a Business Associate Agreement (BAA) or have any questions regarding our compliance, please do not hesitate to contact us at [email protected]. Our team is here to support you in protecting your security and data with the utmost care and diligence.
Is Synthesys GDPR compliant or Need DPA?
We comply with the General Data Protection Regulation (GDPR) by utilizing Amazon Web Services (AWS), which includes a GDPR-compliant Data Processing Addendum (DPA) in its Service Terms.If you require a separate Data Processing Agreement with Synthesys, please contact us at [email protected]
